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ScriptRunner for Managed Services Providers

Leverage PowerShell Automation & Delegation for greater efficiency, flexibility, and security in deploying your customer infrastructures. 

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Flexibility in Client Service

Serving a large number of customers and their heterogeneous IT structures is the key challenge for managed service providers.

  • ScriptRunner ensures scalability, whether in terms of the number of your customers or their size, deployment areas or end-user expertise.
  • ScriptRunner integrates seamlessly with your existing ITSM systems via Web Service Connectors
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“With ScriptRunner we are much more flexible and can target tasks according to our requirements”
Case Study: Reduce workload in IT operations – Bechtle AG (PDF)
Marc Woll - Server & Backend Specialist, Bechtle AG

Remote Services for End Customers

Security and usability concerns often prevent the delivery of remote and self-services to end users. As a result, undemanding routine tasks that could easily be solved by end users accumulate in IT.

  • ScriptRunner Portal enables the secure delegation of scripted tasks as self-service to customers.
  • Tasks like updates and system provision can be easily automated.
  • Reports and evaluations can be requested independently by the customer as a remote service.
  • Even the provisioning of VMs, e.g. in the Citrix environment, can be done via the ScriptRunner portal with just a mouse click.
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Efficiency Gains

High time expenditures for administration tasks with routine character block resources and generate high cost price. The step from repetitive task processing to innovative problem-solving seems unattainable.

  • The automation of frequently recurring maintenance tasks, such as AD clean-up, Windows updates or the generation of reports from PowerShell, frees up resources for more important tasks.
  • Even in direct customer support, automated and delegated processes reduce response times and costs per support incident.
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„We are significantly faster and more efficient. We can visualize end-to-end operational activities via ScriptRunner, closing the gap between IT project teams and IT operations.“
Case Study: Service provider’s growth journey boosted by smart automation with ScriptRunner (PDF)
Thomas Willa - Cloud Engineer, Inventx AG

High demands in quality and safety

Meeting SLAs, the expectation of ever-shorter response times and higher quality, and the desire for greater efficiency in IT operations are only achievable with the help of automation and delegation.

  • By scripting your services, you define a standard. It is made available and managed centrally by ScriptRunner via PowerShell script.
  • All processes are traceable and auditable at any time through seamless reporting and monitoring. Thus, ScriptRunner supports your compliance.
  • Monitoring, including troubleshooting, is standardized and automated without manual intervention. Processes and alarms are documented in a traceable and auditable way in the ScriptRunner Portal.
  • As a consequence, ScriptRunner ensures faster availability and implementation with better documentation at the same time.

Any questions?

Our product experts will be happy to support you in the implementation of your individual use cases and answer your questions.
Book a personal appointment now.

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Managed Service Providers

 

Use Case

Delegate AD user and group administration

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Managing user groups in Active Directory is a key security criterion in IT administration. Delegate these tasks securely with ScriptRunner!

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Webinar

Easily manage VMWare environments with PowerShell

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For recurring tasks and processes VMWare offers the possibility of automation with PowerCLI and PowerShell scripts. The automated tasks can be executed consistently and even on a large scale.

In combination with ScriptRunner the whole ordeal is even easier, because recurring tasks can be easily and securely delegated to help desk staff.

Watch webinar for free>