The license contains the specified number user licenses. Connectors and other ScriptRunner host instances need to be licensed additionaly. You acquire a Term Based License with a license to use for 3 years and a maximum of 5 years.
The separately purchased software maintenance includes upgrades, updates and patches, as well as e-mail, online and telephone support. The maintenance is 25 percent of the valid license price per year and patches as well as e-mail, online and telephone support) must be purchased separately (25% per year).
If you want to get a Software Maintenance renewal or if you wonder which license fits your admin team best, please contact us at firstname.lastname@example.org