The license contains the specified number user licenses. During the period of validity the user licences may be exceeded by up to 20 percent. Connectors and other ScriptRunner host instances need to be licensed additionaly. You acquire a Term Based License with a license to use for 3 years and a maximum of 5 years.
The separately purchased software maintenance includes upgrades, updates and patches, as well as e-mail, online and telephone support. The maintenance is 25 percent of the valid license price per year and patches as well as e-mail, online and telephone support) must be purchased separately (25% per year).
If you want to get a Software Maintenance renewal or if you wonder which license fits your admin team best, please contact us at firstname.lastname@example.org