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Replace
Resolve
with Scriptrunner
Purpose-built for Microsoft Ecosystems.
Native by design, not bolted on like our competitors.
For Enterprise IT Teams Running Microsoft‑centric Environments
Cut Ticket Volume, Standardize Scripts, And Stay Audit‑ready
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Why users prefer ScriptRunner?
Purpose‑Built for PowerShell Operations
One platform is fully PowerShell‑native with direct execution, credential vaulting, and RBAC, while the other executes PowerShell indirectly through gateway agents as part of incident‑orchestration runbooks
Optimized for Task Delegation, Not Incident Response
Designed specifically to delegate operational tasks to service desk and departments, whereas the other is architected for incident remediation, alert correlation, and NOC‑driven workflows
Lower Complexity and Faster Productivity
PowerShell admins become productive immediately without runbook engineering, agent deployment, or complex orchestration layers—unlike enterprise‑grade ITSM orchestration tools requiring extensive setup and specialized skills
Predictable, Use‑Case‑Aligned Cost Model
Licensing is transparent and aligned to PowerShell automation use cases; the alternative relies on quote‑based SOAP pricing, professional services, and agent‑based cost scaling
Built for Repeatable IT Operations, Not Event‑Driven Incidents
Supports planned, repeatable tasks such as user onboarding, AD changes, and system operations—while the other is optimized for reactive, event‑triggered remediation in complex ITSM environments
Why consider ScriptRunner as a
replacement for
Resolve
SR vs. Resolve - Platform
Overview
Operational Risk
Time-to-Value
Target Persona Fit
Scaling & HA
ScriptRunner
Enterprise-grade automation and orchestration platform with policy-driven governance, scalability, and audit readiness for operational excellence
Scripts run in controlled environments with policies and approvals, reducing the chance that “one bad script” destabilizes the platform
Admins get usable, governed automation quickly through templates and connectors, without having to build an app framework first
Aligns with IT ops realities: tickets, change windows, compliance audits, onboarding/offboarding, and cross‑team execution
Marketed explicitly for HA and horizontal scaling as a central automation and orchestration platform across the enterprise
Resolve
Built as an ITSM/AIOps orchestration engine for incident response, this platform adds layers, runbooks, and complex integrations instead of providing direct, native operational automation for day‑to‑day IT tasks
Agent‑mediated execution, multi‑step runbook dependencies, and indirect PowerShell handling introduce fragility, increase failure points, and add governance gaps unsuitable for routine operational task execution
Requires runbook authoring, orchestration design, agent deployments, and ITSM/AIOps expertise—delaying productivity compared to a platform where PowerShell admins are instantly effective without engineering overhead
Requires runbook authoring, orchestration design, agent deployments, and ITSM/AIOps expertise—delaying productivity compared to a platform where PowerShell admins are instantly effective without engineering overhead
Requires runbook authoring, orchestration design, agent deployments, and ITSM/AIOps expertise—delaying productivity compared to a platform where PowerShell admins are instantly effective without engineering overhead
SR vs. Resolve - Automation Model
Agentic Automation
Workflows
Task Automation
Scheduling
Automation Area
ScriptRunner
Delivers agentic automation with built-in governance, enabling secure, policy-driven orchestration across Microsoft ecosystems. It’s AI-powered, scalable, and compliance-ready
Automates and orchestrates complete workflows (webhook, event-driven, interactive, scheduled) with built-in governance, delegation, and compliance
Delivers secure, policy-driven task automation with intelligent workflows, enabling centralized orchestration, central script repository, compliance, and delegated execution
Offers enterprise-grade scheduling (controlled and delayed) enabling secure, policy-driven execution with centralized orchestration, compliance, and audit-ready workflows
Enables secure, governed automation across all major IT environments, including Public Cloud (Azure, Microsoft 365), Private Cloud, Hybrid Cloud, Data Centers, and Infrastructure
Resolve
Built for alert‑driven remediation using AIOps and orchestration logic, this model focuses on incident pipelines rather than autonomous operational decision‑making or PowerShell‑native, policy‑driven automation models
Workflows rely on multi‑step runbooks, ITSM integrations, and agent‑based execution, adding layers of orchestration complexity instead of enabling streamlined, direct operational workflows for everyday IT tasks
Engineered for incident‑response chains rather than routine operational tasks, execution happens through RSRemote agents inside runbooks, limiting efficiency for repeatable, on‑demand IT task automation
Scheduling automation depends on orchestration frameworks and runbook timing rather than a native, lightweight execution engine, making simple operational scheduling unnecessarily complex and infrastructure‑heavy
Optimized for NOC‑scale incident remediation, alert correlation, and ITSM workflows—not for everyday PowerShell‑centric IT operations, service desk tasks, or cross‑team operational automation scenarios
SR vs. Resolve - Enterprise Governance & Business Enablement
Compliance & Audit Readiness
Safe Delegation & Self-Service
Scalability & Reliability
Version Control & Policy Enforcement
Business Outcomes & ROI
ScriptRunner
Built-in credential vaults, RBAC, and audit-ready logs ensure regulatory compliance without manual effort
Secure portals and forms empower non-technical users while maintaining governance and control
Multi-node execution and SLA-backed performance deliver consistent automation at enterprise scale
Centralized versioning and policy-driven workflows prevent privilege sprawl and unauthorized changes
Accelerates time-to-value with prebuilt templates, reducing risk and lowering TCO for measurable ROI
Resolve
Agent-mediated execution fragments audit trails across orchestration layers and gateway intermediaries—turning compliance documentation into a forensic archaeology project when regulators demand evidence of who authorized what, when, and why
Runbook engineering and wiki-based documentation built for NOC teams troubleshooting outages creates massive overhead for simple task delegation—requiring ITSM expertise, months of implementation, and specialized skills just to let service desk reset a mailbox
Quote-based SOAP pricing with agent-based cost multiplication punishes growth—every managed system requiring gateway agents adds licensing costs, orchestration complexity, and professional services dependencies that scale faster than your actual automation needs
Vendor-agnostic orchestration supporting Python, Bash, Perl, and Groovy alongside PowerShell creates governance nightmares—multi-language environments scatter version control across disparate runbooks where PowerShell changes get lost in enterprise orchestration complexity
Enterprise ITSM orchestration designed for thousands of monthly incidents and dedicated automation engineering teams delivers ROI only at massive scale—mid-market operations pay enterprise complexity costs without enterprise-scale ticket volumes to justify them
SR vs. Resolve - Delegation, security & compliance
Delegation Model
Self‑Service UX
Approvals & Change
Audit & Compliance Stance
Security
ScriptRunner
Opinionated, policy‑driven delegation out of the box: who can run what, where, and with which parameters is a first‑class concept
Non‑admins use a ready‑made Delegate portal; admins publish safe actions and ScriptRunner generates the UI
Integrated approval workflows and change tracking make it straightforward to align with ITIL and audit demands
Designed to be professional in front of auditors: central logs, reports, and clear role/rights separation
Built-in credential vaults, RBAC, approval workflows, audit-ready logs, and safe delegation portals for non-technical users
Resolve
Event-driven orchestration runbooks designed for NOC teams troubleshooting infrastructure outages force service desk into complex incident workflows—when they just need simple on-demand task execution for user onboarding and mailbox provisioning
Wiki-based documentation and runbook procedures built for technical responders following outage protocols create friction for non-technical users—requiring orchestration expertise instead of intuitive parameter-validated forms that map directly to script inputs
Multi-layer orchestration frameworks designed for alert correlation and incident remediation add unnecessary approval complexity to routine operational tasks—burying straightforward delegation workflows in enterprise ITSM change management designed for infrastructure incidents
Agent-mediated execution through RSRemote gateway intermediaries fragments credential management and scatters audit trails across orchestration layers—creating compliance nightmares when auditors demand centralized proof of who authorized privileged operations and when
Executing scripts via gateway agents acting as network intermediaries introduces additional attack surface and credential exposure risks—versus native execution with enterprise credential vaulting that never exposes passwords to intermediate systems or runbook orchestration layers
SR vs. Resolve - Integrations, extensibility & support
Integration Stack
ITSM & Monitoring
Extensibility Model
Operational Complexity
Support & Safety Net
ScriptRunner
Native Microsoft ecosystem integration, ITSM connectors, IdM integrations, and enterprise-grade support with SLAs
Comes with patterns and connectors for ServiceNow, Jira, Matrix42, PRTG, Icinga, SCOM and more
Extend by adding new PowerShell actions into a governed framework - The platform enforces consistency
Designed to reduce day‑2 complexity: central monitoring of runs, standardized delegation, and reporting as table stakes
Enterprise‑grade support, guidance, and patterns tailored to IT operations teams, not just developers, plus SLA‑backed help and onboarding
Resolve
Five thousand integrations sound impressive until you realize they’re designed for monitoring tools, telco operations, and infrastructure management—none of which replace purpose-built PowerShell task libraries for the operational automation your service desk actually needs
Orchestration focused on connecting monitoring platforms to ITSM ticket systems for incident response creates unnecessary vendor dependencies—when your actual need is simple, vendor-agnostic PowerShell execution that works directly with Active Directory, Exchange, and Azure
Supporting Python, Bash, Perl, and Groovy alongside PowerShell fragments your automation ecosystem and scatters knowledge across multiple languages—diluting focus from PowerShell-native development where your IT expertise already exists
Runbook development, agent deployment, integration configuration, and ITSM platform expertise create multi-month implementation cycles requiring dedicated automation engineering teams—versus productive PowerShell admins executing tasks immediately on day one
Enterprise services-heavy support models designed for complex ITSM deployments assume you have dedicated automation teams and high-volume ticket environments—not mid-market IT operations needing rapid deployment, predictable costs, and straightforward technical guidance
