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Practical Example – Exchange, O365

Allow or block mobile access with Active Sync

Email, appointments and contacts on your smartphone

More and more users need to be able to access their emails, appointments, contacts, etc. on the move. You know it from your daily work: it should always be fast. Unlocking or blocking mobile access is a task that could be completed faster and more easily – if it did not require the administrative rights on the Exchange Server.

Access can be easily activated or blocked.

What if the help desk or the departments could manage access to mobile devices themselves? Of course, that would only be for mailboxes or users who fall under their responsibility – traceable and transparent. Activating or blocking mobile access for e-mail, calendar or the Outlook smartphone app should also be done without administrative rights.

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Mockup: ScriptRunner Action for creating a new AD user group

 

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Requirements

You want to have mobile access to the mailboxes managed by the help desk or the departments via Active Sync. No administrative rights on the Exchange Server should be required. You therefore have the following requirements:

  • Manage Active Sync for mobile access to email, calendar, contacts etc.
  • Reset and delete data on mobile devices via Active Sync
  • Secure delegation of this task to the help desk or department
  • Exclusively for assigned mailboxes or users
  • No administrative rights to Exchange Server required

Our solution

ScriptRunner allows the secure delegation of tasks with PowerShell scripts. The execution of the scripts is controlled by guidelines. Customizable scripts for managing mobile access via Active Sync are included in our ActionPack for Exchange and Office 365. Additional functions for selecting mailboxes or users provide for a comfortable application.

  • Scripts from the ActionPack for Exchange and Office 365
  • Convenient selection of users, mailboxes and settings
  • Display and change settings for Active Sync
  • Remote clearing and remote wipe
  • Secure delegation to the help desk or department

The benefit to you

Changes to the settings for mobile access are now securely delegated to authorized third parties in the service desk or the departments. Simplified reset of devices in case of loss. Tasks are completed faster and more easily; user SLAs are met.

  • Activation and deactivation as well as settings are made by the service desk or department
  • Fast response to device loss through simple data clearing and device wipe
  • Convenient application by selection of users and devices
  • Faster response times and better compliance with SLAs in user and group management
  • High security standard due to the separation of rights and guidelines for delegation