Practical Example – Exchange, O365
More and more users need to be able to access their emails, appointments, contacts, etc. on the move. You know it from your daily work: it should always be fast. Unlocking or blocking mobile access is a task that could be completed faster and more easily – if it did not require the administrative rights on the Exchange Server.
What if the service desk or the departments could manage access to mobile devices themselves? Of course, that would only be for mailboxes or users who fall under their responsibility – traceable and transparent. Activating or blocking mobile access for e-mail, calendar or the Outlook smartphone app should also be done without administrative rights.
You want to have mobile access to the mailboxes managed by the service desk or the departments via Active Sync. No administrative rights on the Exchange Server should be required. You therefore have the following requirements:
ScriptRunner allows the secure delegation of tasks with PowerShell scripts. The execution of the scripts is controlled by guidelines. Customizable scripts for managing mobile access via Active Sync are included in our ActionPack for Exchange and Office 365. Additional functions for selecting mailboxes or users provide for a comfortable application.
Changes to the settings for mobile access are now securely delegated to authorized third parties in the service desk or the departments. Simplified reset of devices in case of loss. Tasks are completed faster and more easily; user SLAs are met.